This site is operated by the C14 PARIS association.
The present general terms and conditions of sale apply to all orders placed with the C14 PARIS association for all items and services offered on the atelierpetitesformes.com website by non-trading individuals. Consequently, the act of ordering a product offered for sale on the C14 PARIS website implies full acceptance of the present terms and conditions of sale, which the customer acknowledges having read prior to ordering.
The C14 PARIS association reserves the right to modify these terms and conditions of sale at any time. Nevertheless, the General Terms and Conditions of Sale applicable to an order placed by a Customer on the atelierpetitesformes.com website are those accepted by the Customer at the time the order is placed.
ARTICLE 1: COMPLETENESS
These General Terms and Conditions express the entirety of the obligations of the parties. In this sense, the Customer is deemed to accept without reservation the entirety of the provisions set out in these general terms and conditions of sale. The C14 PARIS association undertakes to respect its role as a retailer within the framework of the said conditions.
ARTICLE 2: PURPOSE
The purpose of the present general conditions of sale is to define the rights and obligations of the parties in the context of a distance sale of goods and services offered by the association C14 PARIS via its website c14paris.com.
ARTICLE 3: SCOPE OF APPLICATION
The present General Conditions govern the sale of products on the day the order is placed by the customer. They apply to all methods of placing orders offered by the association C14 PARIS. They may be modified by the association C14 PARIS at any time.
ARTICLE 4: ORDERING
4.1. Capacity to contract
All customers of the C14 PARIS association declare that they have the capacity to contract under the conditions described below, i.e. that they are emancipated minors or have reached the legal age of majority and are not protected within the meaning of article 488 of the French Civil Code.
The C14 PARIS association reserves the right to refuse any Order from a Customer with whom a dispute exists or appears during the processing of an Order, in particular a payment dispute.
4.2. Acceptance of conditions by the Customer
The present conditions can be read directly on the c14paris.com website. At the customer's request, they can also be sent by e-mail. The fact that the Customer ticks the box "I have read and accept the terms and conditions of sale" before validating his/her order automatically implies the Customer's express and unreserved acceptance of the present Terms and Conditions. By this act, the Customer acknowledges having read and understood the present Conditions and accepts them.
4.3. Placing an order
The customer may place an order with the C14 PARIS association via the Internet 24 hours a day, 7 days a week.
Once the products have been selected and the basket validated, the Customer must :
1. Identify yourself either by entering your email address and password, which are strictly personal to you, or by entering all the information usually required for online registration.
2. Indicate the information required for delivery. This applies in particular to the precise delivery address and any restrictions on access to the delivery site (building, keypad, etc.).
Any order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will be settled within the framework of a possible exchange and the guarantees mentioned below.
In all cases, the online provision of the credit card number and the final validation of the order by the Customer will constitute proof of the order and payment of the sums for the products selected in the order. This validation constitutes signature and acceptance of all operations carried out on the site atelierpetitesformes.com.
4.4 Ordering information
The Customer is responsible for the accuracy and completeness of the information in his Customer account and order to ensure its proper processing. Thus, in particular, the Customer's address and the delivery address of the order are under his entire responsibility. The association C14 PARIS cannot guarantee the consequences or be held responsible for additional delivery times, or additional delivery costs. Any costs incurred by the association C14 PARIS as a result of errors in the information provided by the Customer will be charged to the Customer, in particular the costs of re-sending the order.
4.5. Order confirmation
An e-mail is automatically sent to the Customer to confirm the order, provided that the e-mail address given in the registration form is correct.
4.6. Order tracking
The customer can check the status of his order at any time by consulting the "My account" section of the c14paris.com website. This tracking allows the customer to know the status of his order, as well as the status of shipment or delivery of his parcels. C14 PARIS can therefore not be held responsible for any unavailability or errors that may affect the information provided by its carriers. Nevertheless, C14 PARIS strives to make this information as clear as possible and to ensure the best possible transport with its carriers. The customer may at any time contact the C14 PARIS customer service department in order to be informed of the status of his/her order.
4.7. Proof of order
The computerized registers, kept in the computer systems of the association C14 PARIS in reasonable conditions of security, will be considered as proof of communications, orders and payments between the parties.
Purchase orders and invoices are archived on a reliable and durable medium that can be produced as proof.
ARTICLE 5: PRODUCT INFORMATION
5.1 Product information and features
In accordance with article L 111-1 of the French Consumer Code, the C14 PARIS association endeavors to present the essential characteristics of its products as clearly as possible on the product data sheets, which the customer must familiarize himself with.
The photographs and graphics presented on the C14 PARIS website or in e-mails sent by C14 PARIS are provided for information purposes only. In particular, the difference in color perception between the photographs or graphics presented and the Products cannot engage the responsibility of the association C14 PARIS.
The aforementioned company will do its best to ensure that the photographic representation of the products on the c14paris.com site is as faithful as possible. It is nevertheless possible that the perception of the Product(s) does not correspond completely to the Product(s).
Prices are given in euros. The price guaranteed to the buyer is that displayed on the site at the time of purchase.
The price fixed at the time of purchase is firm and final. It does not include delivery charges, which are invoiced in addition and will be indicated in the order confirmation.
For deliveries within the European Union, prices include the VAT applicable on the day of the order. They therefore include VAT.
No other customs duties or VAT are payable for deliveries within the European Union. Any change in the applicable rate may be reflected in the sale price of products in the catalog.
Orders to countries outside the European Union are not subject to French VAT. The prices indicated on the site for these orders are exclusive of tax and therefore do not include VAT. However, these orders are subject to any taxes and customs duties applicable in the country of destination.
ARTICLE 6: PAYMENT
The customer may pay online by credit card (Carte Bleue, Visa, Eurocard-Mastercard) using the Stripe solution. The customer guarantees the C14 PARIS association that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the order form. Purchases are debited from the customer's account when the order is processed.
The C14 PARIS association makes every effort to ensure the security and confidentiality of data transmitted online. To this end, the site uses a secure mode of payment SSL (Secure Socket Layer) which allows the encryption of your banking coordinates at the time of their transmission on the network. You can tell that the transmission is software-encrypted as soon as the padlock symbol appears in your browser. The transaction is carried out via the Stripe online payment solution, which has sole access to the banking information provided on the site at the time of payment.
The C14 PARIS association reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by bank card on behalf of the officially accredited organizations or in the event of non-payment.
The C14 PARIS association reserves the right to refuse to make a delivery or to honor an order from a customer who has not paid in full or in part for a previous order, or with whom a payment dispute is in progress.
As part of an order verification procedure designed to ensure that no one is using another person's bank details without their knowledge, the customer may be asked to send a copy of an identity document and proof of address by e-mail to the C14 PARIS association. The order will be validated only after receipt and verification by our services of the documents sent. If these documents are not received within 15 days of the order being placed, the order will be automatically cancelled.
ARTICLE 7: LIABILITY
The C14 PARIS association undertakes to describe the products sold on the c14paris.com website as accurately as possible.
The new products offered comply with current French legislation and standards applicable in France.
The C14 PARIS association cannot be held responsible in the event of non-compliance with the legislation of the country where the product is delivered. It is the customer's responsibility to check with local authorities regarding the possibility of importing or using the products he/she intends to order.
Furthermore, the C14 PARIS association may not be held liable for any inconvenience or damage relating to the use of the Internet network, such as a break in service, the presence of computer viruses or external intrusions or, more generally, any case qualified as force majeure by the courts.
ARTICLE 8: DELIVERY
8.1. Delivery zones
C14 PARIS delivers to the following countries:
-Surrounding countries: Germany, France (except DOM-COM-TAAF), Luxembourg, Netherlands.
-The rest of the European Union: Azores, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Madeira, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
-Rest of Europe: Albania, Andorra, Belarus, Bosnia-Herzegovina, Canary Islands, Ceuta, Faroe Islands, Georgia, Gibraltar, Greenland, Guernsey, Iceland, Jersey, Liechtenstein, Macedonia, Man (Island), Melilla, Moldova, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine, United Kingdom, Vatican.
-Mediterranean Basin + North America: Algeria, Canada, Egypt, Israel, Jordan, Morocco, Syria, Tunisia, United States
8.2. Means of delivery
The products are packaged in such a way as to comply with current transport standards, and to ensure optimum protection of the products during delivery. The customer is asked to respect these same standards when returning a product, whether for after-sales service or for a return for convenience. In the event of a product return, if we find that the product has been returned to us damaged due to inadequate packaging, the C14 PARIS association may decide to refund only part of the product or refuse to refund it if it cannot be resold in its original condition.
8.4. Customer's liability
The C14 PARIS association reminds you that it is the Customer's responsibility to inspect the parcel upon receipt in the presence of the delivery person and to immediately notify the carrier and the C14 PARIS association of any anomaly noted (shock, damaged parcel, delivery date not conforming to the normal delivery service deadlines). In the event that such information has not been noted on the delivery slip presented to the customer by the carrier, no claim relating to the condition of the parcel(s) may be accepted a posteriori by the C14 PARIS association.
Products are delivered to the address indicated by the Customer on the order form. The Customer is responsible for verifying the completeness and accuracy of the information provided to C14 PARIS, which cannot be held responsible for delays in delivery due to errors or disruptions attributable to carriers (including in particular in the event of a total or partial strike of postal services and means of transport and/or communications).
8.5. Delivery delays due to the carrier
In the event of a delay in delivery in relation to the times announced by the carriers, the Customer must first contact the carrier or its distribution office in the case of La Poste, to see if the parcel is not pending. If this is the case, the customer may contact the C14 PARIS Customer Service Department by telephone or e-mail to open a dispute or investigation file to search for the parcel.
Sometimes parcels are lost by carriers. The deadlines imposed by the carriers require that the customer declare the loss within 10 days of receipt of the shipping notice from the C14 PARIS association. Under these conditions, the C14 PARIS association is responsible for making the necessary claims with the carrier concerned. Once the claim and investigation have been made, it may take 3 to 4 weeks to receive a return from the carrier.
If the parcel is found, it will be returned immediately to the Customer's home address. If the parcel is not found, the Customer may then request the return of the same product (within the period of availability), at the expense of the C14 PARIS association, or a refund of the amount paid. If the product(s) ordered were no longer available at that time, the C14 PARIS association will reimburse the amount of the products concerned by the carrier's loss.
8.6. Damaged parcels
It is the Customer's responsibility to check the condition of the package in the presence of the carrier, and to make any necessary reservations on the delivery note in the event of partial or total deterioration. In the absence of any reservations, the product is deemed to have been accepted by the Customer and cannot be the subject of any dispute concerning its delivery. The Customer must inform the C14 PARIS association by e-mail as soon as possible, so that the C14 PARIS association can take the necessary measures as quickly as possible.
ARTICLE 9: TRANSFER OF RISK
The transfer of risks to the customer occurs as soon as the products are handed over by the C14 PARIS association to the carrier. Products travel at the customer's risk. The same applies to products sent or returned carriage paid.
During the withdrawal period mentioned in article 11 below, the customer is responsible for the goods as custodian. In the event of deterioration or destruction of the product while in the customer's custody, the customer will suffer all consequences.
ARTICLE 10: FORCE MAJEURE
In addition to those normally accepted by the case law of French courts and tribunals, the following are considered to be cases of force majeure: total or partial strikes, internal or external to the company, blockage of means of transport or supply for any reason whatsoever, governmental or legal restrictions, computer breakdowns, blockage of telecommunications including networks and in particular the Internet.
The C14 PARIS association will do everything in its power to inform the customer of the status of the shipment of his parcel, but cannot be held responsible for any delays caused.
ARTICLE 11: RIGHT OF WITHDRAWAL
Within a period of 14 working days from delivery of the order, the customer has the right to return, at his or her own expense, for exchange or reimbursement, any products that do not suit him or her, in accordance with article L 121-16 of the French Consumer Code.
If this period expires on a Saturday, Sunday or public holiday, it is extended to the next working day. The returned product must be in its original condition and packaging. It must not have been used, nor have it suffered any deterioration, however slight, and it must be in a perfectly clean condition.
The refund will be made by the same means of payment as that used by the Customer for the initial transaction, unless the Customer specifically requests a credit note, valid for six (6) months from the date of issue. Reimbursement will be made as soon as possible, and at the latest within 14 days of the effective exercise of the right of withdrawal by the Customer. However, this period may be extended by the C14 PARIS association until receipt by the C14 PARIS association of the merchandise returned by the Customer to the address indicated on the return form, or until receipt by the C14 PARIS association of proof of shipment of the Articles by the Customer. When the period of fourteen (14) days expires on a Saturday, Sunday or public holiday, it is extended until the next business day. In accordance with article L.221-23 of the French Consumer Code, the right is exercised by returning the Article, only the shipping costs remain the responsibility of the Customer.
For orders having been delivered in France, Customers may benefit from a prepaid return voucher in accordance with Article 15 hereof, and (2) in the event of non-conformity of the Articles delivered in relation to the Order (in this case, the return costs will be borne by the association C14 PARIS).
The right of withdrawal is exercised under the same conditions from the time of the Order and before Delivery.
The C14 PARIS association suggests that the Customer return the products by registered mail or with additional insurance, guaranteeing, if necessary, compensation for the products up to their actual market value in the event of spoliation or loss of these goods. In all cases, returns are made at the customer's risk. It is the customer's responsibility to retain all proof of return. The cost of return shipment is borne by the customer, who is free to choose the method of shipment.
Return address :
association C14 PARIS
2 rue Bruller
Failure to comply with these deadlines will result in C14 PARIS being unable to reimburse the Customer.
Only items returned in their original packaging and in perfect condition for resale will be accepted. Consequently, returns of washed and/or worn products, as well as damaged packaging, will be refused.
Withdrawal may never be exercised if the Articles delivered have been, even partially, washed, soiled, damaged or used. Similarly, items returned incomplete, damaged or soiled by the customer will not be returned or exchanged.
Items must also be accompanied by the order number.
The Customer may only be held liable in the event of depreciation of the Article resulting from handling other than that necessary to establish the nature, characteristics and, where applicable, the proper functioning of the Articles.
Refunds in the event of use of the right of withdrawal will be made by the same means of payment as that used by the Customer for the initial transaction, unless the Customer specifically indicates otherwise.
ARTICLE 12: WARRANTY
New products sold on the c14paris.com site are covered by the legal warranty against hidden defects provided by articles 1641 et seq. of the French Civil Code. All claims must be made in advance by e-mail via the "Customer Service" section of the Site.
ARTICLE 13: PERSONAL DATA
Visitors or Customers of the c14paris.com website have the right to access, modify, rectify and delete any data concerning them at any time, in accordance with article 34 of the French Data Protection Act of January 6, 1978.
When a Customer registers or places an order, or in the context of other specific operations, the C14 PARIS association offers Visitors or Customers the opportunity to receive its newsletters, promotional offers, and/or to register in order to be informed of its exclusive sales. Visitors or Customers may modify their subscription at any time via their personal account, or via the hypertext link at the bottom of newsletters received by e-mail.
the C14 PARIS association undertakes to effectively take into account modifications to subscriptions and unsubscriptions to commercial e-mails sent by the association as soon as possible in accordance with the necessary processing.
The C14 PARIS association may also offer its Visitors or Customers the opportunity to receive promotional offers from its partners. For commercial purposes, the C14 PARIS association may transmit to commercial partners the identity and contact information of its Users or Customers, only insofar as they have accepted the disclosure of their personal data. Users and Customers may modify their choices at any time on the C14 PARIS website.
The C14 PARIS association uses data collection systems such as cookies. A cookie is a computer file stored on the hard disk of the user's computer. Cookies make it possible to signal a user's previous visit to the site and to link the user to his or her personal data left on the site, in particular for the purposes of identifying the order basket.
the C14 PARIS association informs its Customers that the processing of this nominative and/or personal information has been declared to the CNIL under the number 1309937 of July 31, 2008.
ARTICLE 14: INTELLECTUAL PROPERTY
All content (texts, comments, works, illustrations, images, videos, graphics, sounds... including the underlying technologies used) displayed on the present site is reserved under copyright and intellectual property law for the entire world. As such, and in accordance with the provisions of the French Intellectual Property Code, only private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Any other use constitutes an infringement of copyright and is punishable under the Intellectual Property Code without the prior authorization of the C14 PARIS association. Any total or partial reproduction of the C14 PARIS catalog is strictly forbidden. Anyone with a website wishing to place a simple link directly to the atelierpetitesformes.com website must request authorization from the C14 PARIS association. Any authorization given by the C14 PARIS association shall in no case constitute an implicit affiliation agreement and shall in no case be given on a permanent basis. Upon simple request from the C14 PARIS association, this link must be removed.
ARTICLE 15: FULL CONDITIONS
A change in legislation, regulations or a court decision rendering one or more clauses of these general terms and conditions of sale null and void shall not affect the validity of these general terms and conditions of sale.
Any such change or observation shall in no way entitle the customer to disregard these general terms and conditions of sale. If a condition is not explicitly mentioned, it will be considered to be governed by the practices in force in the distance selling sector whose companies are based in France.
ARTICLE 16: APPLICABLE LAW
These terms and conditions are governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction. In the event of difficulty or complaint, the customer may contact Ludovic Recchia, president of the C14 PARIS association, in order to find an amicable solution.